Responsible Gambling at Pacific Spins Casino

At Pacific Spins Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Pacific Spins Casino operates under a strict responsible gambling framework in accordance with New Zealand's Gambling Act 2003 and applicable online gambling regulations. We actively promote responsible play and take problem gambling seriously. Our team is trained to identify signs of problem gambling and to assist players who may need help.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about how much you gamble
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when trying to reduce gambling
• Chase losses in an attempt to win back money
• Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools at Pacific Spins

We provide a range of tools to help you manage your gambling activity. All tools are available directly through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period.

Loss Limits

Restrict the maximum amount you can lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Pacific Spins Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or use the live chat feature available 24/7.

Account Closure

You may permanently close your account at any time by contacting our customer support team. We will process your request promptly and ensure any remaining balance is returned to you.

Protecting Minors

Pacific Spins Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools include:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support for people affected by gambling harm.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A peer support community for people who want to stop gambling.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you play and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks during gaming sessions
• Do not gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance, our dedicated support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on our website around the clock

This Responsible Gambling Policy was last updated in June 2026. Pacific Spins Casino reserves the right to update this page in line with regulatory changes and best practices.